Booking Terms and Conditions
These terms and conditions are an agreement between you and Rookery Waters. References to ‘you’ in these terms and conditions are to you the guest and all other guests in your party. References to ‘the company’, ‘us’, ‘we’ and ‘our’ in these terms and conditions apply to Rookery Waters.
These terms and conditions apply once a deposit has been taken and your booking confirmed.
The person making the booking agrees to these terms and conditions on behalf of all other members in their party, including under 18 years old’s.
If half of your party is aged between 18-25 you must let us know when you book. We have the right to refuse any booking or not issue keys on arrival to any persons or groups.
We have the right to cancel any booking that we believe breaches out terms and conditions.
If your booking was made via email or telephone and is not accurate you must contact us straight away. Sometimes mistakes happen and we will do our best to rectify them however this may result in cancellation of your booking.
Check in and Check out Times
Check in is from 14:00 until 18:00
Let us know in advance if you need an out of hour check in.
Check out before 10am
Damage to Accommodation
You are obliged to leave everything in a clean and tidy state with all equipment left in the room.
You are responsible for any damage or loss sustained during your stay. We reserve the right to charge the guest for any damages or loss of equipment, the value of these charges will be at our discretion, Rookery Waters.
Bed sheets, towels and bathmats are provided. A single key will be given to you upon arrival. Loss of any of these items will result in a £10 charge per item.
Duration of Your Stay
Dogs may stay with you in the lodges at a charge of £5 per night per dog, this applies to lodges only, not our caravan pitches.
Dogs are not allowed in the bedrooms, please keep them in the kitchen/living room area.
The lodges have a strictly No Smoking policy.
No open fires to be laid anywhere on Rookery Waters premises. Barbecues are allowed on the gravel area outside the lodges and must be supervised by a responsible adult.
Please use the car parking provided, do not park on the grass.
Your vehicles, their accessories and contents are left entirely at your risk. Rookery Waters are not responsible for any loss or damage from or to any vehicle from any cause whatsoever.
Payment and Cancellation
A Booking deposit of 40% of your holiday stay is payable the same day of the booking being made. The booking is taken on a provisional basis until the deposit has been made. Once the deposit is paid, your booking is confirmed. Until the booking is confirmed, it can be cancelled at any time, without prior notice.
If you want to cancel your booking you must let us know as soon as possible, via telephone or email.
All deposits taken upon booking are non-refundable.
For the lodges, full payment is due no less than three weeks before your planned arrival date
- If we do not receive full payment before three weeks of your planned arrival date, then your booking is deemed to be cancelled.
- If you cancel your booking before three weeks of your planned arrival date, you will lose your deposit but not be obliged to pay the balance of the holiday.
- If you have paid in full and cancel up to three weeks before your arrival date, we will refund your balance less the non-refundable deposit.
- If you cancel after three weeks of your planned arrival date, we will not offer any refunds.
For the caravan pitches, full payment is due on arrival day for the full duration of your stay
- A non-refundable, 40% deposit is taken to confirm your booking.
- The full balance of your stay is payable on arrival day.
Covid-19 Updated Cancellations Terms and Conditions
If you have a booking with us and are unable to stay due to current government restrictions regarding Codid-19, you may change the dates of your holiday to up to a years’ time. The deposit or full payment paid towards your old booking may be reused towards your new booking. If you decide not to rebook your holiday with us, we will refund you the full amount paid to date.
We ask all guests to be mindful of other guests throughout their stay. Please keep noise to a respectable level. We have the right to refuse hand over of accommodation if unreasonable behavior is suspected. We also reserve the right to terminate stays after keys have been handed over if unreasonable or offensive behavior arises and impairs the enjoyment of other guests or staff. In this case no refund will be given.